PRIVACY POLICY
As GÜR-SEL TURİZM TAŞIMACILIK VE SERVİS TİCARET A.Ş. ("Gürsel"), we place great importance on the protection and privacy of the information of users ("Users") of the website/mobile application at https://www.gurseltur.com.tr/sayfa/gizlilik-politikasi-3.
This Privacy Policy ("Policy") aims to inform users about how Gürsel uses the information collected through Gürsel's website and/or mobile application, users' responsibilities, and the rules regarding the protection of confidential information by Gürsel.
1. INFORMATION COLLECTED
When you use the website and/or mobile application at https://www.gurseltur.com.tr/sayfa/gizlilik-politikasi-3, certain information is collected to ensure the completion of your journey.
Users provide their information to Gürsel when they use the website and/or mobile application, when they want to make requests, suggestions, or complaints to Gürsel, or for other reasons. In this case, specific information is collected from users, including their name, contact information, travel and payment details, as well as information related to their requests, suggestions, and complaints.
Cookies are used in Gürsel website and/or mobile application in order to track users' movements, to ensure that they perform their visits appropriately, to improve and develop the functioning and content of the mobile application, to statistically evaluate usage and to provide customized services to users in line with their preferences and usage habits.
Through cookies, certain information about users is collected, including IP address, operating system, displayed screens, and viewing durations, among other things.
2. OUR PURPOSES FOR USING THE INFORMATION
Gürsel primarily uses the information collected through its website and/or mobile application for the following purposes:
Provide services to users,
Communicate with users, resolve users' requests and complaints,
Carry out finance and accounting processes related to payments,
Provide promotion of our services; carry out advertising and campaign processes,
Improve our products and services based on user feedback,
Customize our services based on users' preferences, usage habits and interests,
Identify and fix systemic problems in the mobile application; execute information security processes,
Measure user experiences through cookies and improve mobile application performance.
This section refers to the general purposes of using the information collected through the website and/or mobile application.
3. TRANSFER OF YOUR INFORMATION TO THIRD PARTIES
The information you provide through the website and/or mobile application may be shared with third parties to fulfill the purposes mentioned above (for example, your information may need to be shared with a technical support company to provide technical assistance). In this context, your information may be shared with our business partners and suppliers who provide support within the scope of product/service supply. However, your information may also be shared with authorized individuals, institutions, and organizations when required to fulfill our legal obligations.
User information will only be disclosed to third parties in situations necessary to achieve the purposes outlined in the provided texts and to enable the provision of the service, except where required by law or legal obligations.
4.STORAGE AND PROTECTION OF YOUR INFORMATION
Your information is retained for as long as required by the purpose for which we collected it. If there is a specific timeframe mandated by regulations for us to retain your information, compliance with that timeframe is ensured.
Gürsel takes the necessary technical and administrative measures to protect the systems, servers, and databases where your information is stored from data security threats such as cyberattacks, hashing, etc.
The user acknowledges that they are solely responsible for the security, storage, and protection of the access tools (username, password, etc.) they use to access the services provided by Gürsel through the website and/or mobile application and for keeping them confidential and away from third parties.
5.ACCURACY AND UP-TO-DATE INFORMATION
It is the responsibility of users to ensure the accuracy and currency of the information they provide. Your information should be conveyed to us truthfully, and any changes to your information must be updated when necessary. You can update the information you have shared with Gürsel at any time by using the website and/or mobile application or by contacting Gürsel customer services.
You are deemed to have undertaken that when you provide information to Gürsel on behalf of someone else, this information is correct, that you have the right to share the information with Gürsel/that you are authorized in this regard.
The user acknowledges that when they request certain information not to be used by Gürsel, they may partially or completely forfeit access to some services.
6. DIRECTIVES TO THIRD PARTIES
The Gürsel website and/or mobile application may redirect users to third-party links that are not operated by Gürsel. During your visit to any of these links, you will be subject to the privacy policies and terms of use of the third party you are visiting. Gürsel is not responsible for the policies and practices of these third parties.
7. CHANGES MADE IN THE MOBILE APPLICATION AND THIS POLICY
Gürsel reserves the right to modify, suspend, or terminate the services, information, visuals, and other elements provided through the Gürsel website and/or mobile application without prior notice.
Gürsel reserves the right to make changes and updates on this Policy. Following the current version of the Policy is the responsibility of the user.
8. RESPONSIBILITY
Gürsel is not responsible for any direct or indirect damages and expenses that may arise as a result of any errors, interruptions, delays, viruses, faults, and/or system failures that may occur during the use of the Gürsel website and/or mobile application.